Effective leaders accelerate their team’s ideas-to-actions flow

“Ideas are easy; doing stuff is hard.” ~ Seth Godin
“Ideas are easy; doing stuff is hard.” ~ Seth Godin

 

In my SmartBrief article “How leaders can teach their teams to become more creative,” I proposed a tune-up of the approaches used in many workplaces to generate ideas. After all, ideas are oxygen for problem-solving. Yet, great ideas aren’t enough. As leaders, we need to complete the process and make sure there’s a robust ideas-to-actions machine operating on our teams and in our organizations.

Here are some approaches to help strengthen the flow of ideas into actions in your workplace.

First, identify the blockers slowing ideas-to-actions flow

For a moment, assume we’ve solved the novel idea-deficit problem that exists in too many organizations. It’s time to focus on what keeps ideas from jumping off the page and into real life.

Lack of a filtering mechanism

A clear strategy and supporting goals are the ultimate filtering mechanisms — allowing individuals and groups to assess what to do and what not to do. When the strategy is vague or goals lofty and not actionable, every idea seems equally good or bad, generating an idea-to-actions paralysis.

Assess: How clear are your strategy and priority goals? Can your team members use these as filtering tools to decide what gets done and what gets ignored?

Project overload

Either due to vague strategy or senior leaders badly out of tune with the realities of workloads in organizations, it’s common to find environments where the priority projects exceed the available resources. This project overload mentally and physically exhausts team members and makes sure other potentially impactful ideas are parked permanently out of sight.

Assess: Is your team exhausted by priority project overload? Is the team not taking on new ideas for fear of making their situation worse?

Misguided measuring systems

The adage “What gets measured gets done” remains relevant and is often strengthened by off-kilter compensation systems that promote unexpected behaviors.

One team was preoccupied with over 60 key performance indicators. They spent so much organizational energy just trying to capture and report on these measures that management ignored fundamental marketplace shifts despite employees’ suggestions and customers’ pleading.

Assess: Are your measures generating data fog? Are they obscuring your team’s view of new ideas and innovations that are critical to strategic success and customer satisfaction?

5 ideas to help power your ideas-to-actions machine

After assessing and addressing the above blockers, it’s time to focus on changing the working environment to support a better ideas-to-actions flow. Not surprisingly, much of the heavy lifting is owned by an organization’s managers and leaders.

1. Accept your responsibility for ideas-to-actions

Leadership must be the catalyst, acknowledging their principal role is to create contextual clarity (strategy/goals) and empower smart people working together in a fear-free environment to drive the right ideas off the whiteboard and into action.

This isn’t a program-of-the-month initiative; it’s a fundamental shift in leading, empowering, sponsoring, rewarding and coaching. And it happens at all levels, from front-line managers to the C-suite.

2. Drive out fear

The late, great management thinker and quality guru W. Edwards Deming is more relevant every passing day with his 14 Points for Management. Point No. 8, “Drive out fear,” is the best three words of advice you’ll receive in your management career. In Deming’s words:

“The problems fear creates result in bad data, ineffective decision-making, and the destruction of joy in work.”

This latter issue, the “destruction of joy in work,” saps the desire of many to strive to make a difference with new initiatives.

Spend time connecting with your team members. Redouble your efforts to create mutually valuable one-on-ones. Flex to meet their communication needs. Listen fiercely, and use questions to draw out their ideas.

While this management guidance is good for every situation, one of the side effects of driving out fear and creating this context-clear, quality working environment is the increase in people’s willingness to try new things. Trying new things is the raw material of a healthy ideas-to-actions environment.

3. Bring your firm’s “experimentation” value to life

Raise your hand if you’ve heard a manager or leader say, “We value experimentation here,” only to later penalize people who led failed experiments.

I consulted for a firm where leaders trumpeted values of innovation and risk-taking, yet when I asked about examples that resulted in successes, no one could not point to any. The firm’s struggles were partially explained by the lack of healthy behaviors promoting ideas-to-actions.

It’s imperative to reinforce a culture that rewards learning through experimentation. Succeeding with this cultural shift involves measuring success differently —evaluating employees for their willingness to try new approaches and translate insights gained through failed experiments into new actions.

4. Cure the “new ideas lead to more work” mindset

A culture rich in ideas is indeed a culture where new work is constantly identified, yet there’s a difference between more work and new work. Good ideas lead to new work.

Everyone, especially managers and organizational leaders, must remain vigilant in killing pet projects and initiatives that don’t have a powerful reason for being. It takes courage to say “No” or hit the “Stop” button on something in motion. It also takes reinforcement of the experimentation value described above. If there’s a penalty for killing initiatives, the ideas-to-actions flow will stop.

5. Use a multiple-horizon approach for your ideas-to-actions portfolio

Not every project has an immediate payback, nor should it. It’s imperative to split initiatives into different time horizons and support them accordingly. An activity that promises short-term gains through process improvement is managed differently than one that is a deep exploration of new technologies or markets.

The former demands fast execution, and the latter nurturing and incubation. The right environment will encourage exploration across multiple time horizons.

4 healthy ideas-to-actions behaviors on display

From the school of “you know it’s working when you see it in action,” here are some healthy behaviors to look for in your ideas-to-actions environment.

1. Successes and failures are treated with equal enthusiasm

Everyone recognizes that the path to success winds through failures and misfires. The premium is on the process of learning on the road to successful outcomes.

2. Managers serve as accountable sponsors for initiatives

I love when managers are on the line for an initiative’s success. Serving as an accountable sponsor challenges the manager to knock down barriers and pave the way for a team’s success. Additionally, for projects that cross boundaries, managers are challenged to build or strengthen relationships in other areas and help ensure the satisfaction of all stakeholders.

3. Advanced problem-solving techniques are on display

Much of the problem-solving that takes place in organizations reflects convergent thinking. Individuals and groups converge on an issue using approaches that are familiar, yet when faced with novel situations, convergent thinking doesn’t work.

In one organization I worked with, individuals spent a good deal of time framing and reframing problems and then challenging each other to generate wild ideas based on the different frames.

In another, the focus was on studying organizations and their customers in faraway markets to learn how others had solved analogous problems.

For your ideas-to-actions machine to yield great results, novel thinking is essential in the process of problem-solving. Coach your teams in this area for maximum effectiveness.

4. Ideas-to-actions flow is measured and monitored

As described above, our measurements breed positive and negative behaviors, so be careful here. Monitoring the flow of ideas to actions and then to impact is essential. Just be careful to not put undue weight on short-term gains and incremental fixes at the expense of inventing the future. Measure learning, and also measure failures that lead to learning and success.

The bottom line

Ultimately, healthy working environments create mechanisms for ideas to be evaluated and turned into actions. The work of managing and leading in today’s world is all about empowering motivated people to create something new, whether it’s a product, service or process.

An organization’s leaders need to work unceasingly on a culture that eliminates fear and promotes creativity that leads to impact. Is it time to tune your ideas-to-actions machine?

6 habits that are ruining your chances of getting a promotion

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Hungry for a more senior role? Eager to sink your teeth into a new challenge? Whether there are promotion opportunities on your radar or not, your habits can put the odds of getting promoted on your side — or stop your career development in its tracks.

And if you think hard work and experience alone are enough, think again. “Hard work and experience are great things to possess but it’s not the only thing that’s going to get you where you want to go,” says Joyel Crawford, CEO of Crawford Leadership Strategies and host of Career View Mirror, a career development show. “It’s up to you to put the career address into the GPS and press go.”

Wondering what kind of habits to keep in mind in order to avoid a career crash? It’s all about being visible and putting yourself in front of the right people — even in the age of remote work. And you’ll also wanna focus on cultivating a solutions-oriented, resourceful mindset.

“Having an intrapreneurial mindset can really help catapult you into visibility projects that will drive results for the business and for your professional goals as well. What solutions can you bring to the table? How can you help the organization save, make or donate more revenue?” says Crawford.

Beyond cultivating your network and adopting the right mindset, there are also actions and approaches you should absolutely avoid if you want to get a promotion anytime soon. Start by unlearning the six habits below.

1. Passive decision-making

“You have to take an active part in navigating your career,” says Crawford, who recommends building a network of professionals who can not only act as a support system but also serve as possible mentors or sponsors that help you drive your career.

And if you’re interested in a particular role or career direction, shadowing or informally interviewing someone who holds a similar position is a great move.

“This type of background research is key — you may find that the position you want isn’t at all what you saw from the outside looking in. Shadowing and informational interviews will also give you some visibility. And don’t let working remotely get in your way, you can still do this via a web-based meeting platform.”

2. Being a sore loser

Being resentful at work is a surefire way to erode your reputation. Let’s say you just got passed up for a promotion. It’s normal to feel disappointed, but it’s really important to process your disappointment in a healthy way and avoid letting it show. “If you don’t get the role the first time, how you show up afterward counts even more,” says Crawford.

So resist the temptation to lose steam or disengage. Do lick your wounds if you need to, but then focus on using the missed opportunity as motivation to improve and find an even better opportunity for you.

3. Not knowing your why

Do you know why you even want a promotion to begin with? And are you making it all about yourself? When thinking about your next step, Crawford says it’s important to keep in mind the why behind the what — not only in terms of what you value but also what your organization values.

Aligning your own interests and desires with the needs and goals of the company will help you get clarity on what to bring to the table. Better yet, the alignment will naturally encourage you to tap into your passion. “That passion will come through in your interview and your day-to-day dealings with others.”

4. Lack of consistency

Getting promoted is not the finish line. It’s only the first step. “Every day is an interview even after you nailed that next step up the career ladder or across the career lattice. Everyone matters, from the assistant to the executive. Treat everyone with kindness, dignity and respect. Get to know all of the names of the people you interact with. No one is beneath you,” says Crawford.

The good news is that if you focus on cultivating the right habits, you’ll be equipped with lifelong best practices regardless of your role or industry.

5. Neglecting relationships

Life sometimes gets in the way. But neglecting to nurture your professional relationships might be costing you your chances of getting a promotion. From thanking people who’ve helped you to keep in touch with former coworkers and bosses, small gestures go a long way when it comes to keeping career bridges intact.

Crawford recommends reaching out to mentors on a quarterly basis, getting into the habit of sending thank-you notes and booking one-on-one meetings with key stakeholders: “I’ve also found that having a one-on-one with your new clients or a new manager that you’re supporting is paramount.”

Why? To discuss expectations and deliver on them, which will get you that much closer to a promotion. “This really helps set the tone of collaboration and support. It used to blow people’s minds when I came into their office and asked them how they wanted to be supported,” says Crawford.

6. Having zero boundaries

Even if you love working, burnout won’t get you where you want to go. “Take care of yourself and create boundaries. Putting in 20+ hours a day thinking that will help you get the promotion faster is only burning you out and making you less productive,” says Crawford.

“You need to take care of yourself. There’s only one you — and we need you to keep bringing your best light and talents to the world. You can’t pour from an empty cup.”

Manage your energy in a sustainable way so you can keep crushing it once you get the job.